Support Services

The passion for what we do is in the product and support services you receive

We strive to integrate our technology with your process as efficiently as possible. Repligen works closely with your team to ensure that the process is streamlined and the technology is implemented successfully.

Get in touch with a Repligen Analytics Representative to keep your operation running smoothly.

General Support

Our service personnel are ready to answer your calls or emails. Your questions, comments, and suggestions help us improve our products. Feel free to reach out at any time.

Service Contracts

Single and multi-year service contracts are available for our variable pathlength solutions. Standard contracts include an annual PM service and GxP-level contracts include two PM services each year. For more details on all service contract benefits, contact us today.

Compendial Pharmacopeia Version (CPV)

The CPV versions of our qualification and maintenance protocols have been harmonized to deliver broad Pharmacopeia compliance. These most advanced services are ideally suited for GxP-compliant installations.

Corrective Maintenance

Our variable pathlength systems are designed to deliver years of reliable and robust performance. In the unlikely event repairs are required, our technicians are trained to troubleshoot the system, perform corrective maintenance, and verify the return to full functionality.

Installation & Qualification

Included with your purchase and also available any time, we offer installation and qualification (IQOQ) services on all of our variable pathlength solutions.

Preventative Maintenance

Our routine Preventative Maintenance (PM) service includes: As-found data, a thorough assessment of the condition of your variable pathlength solution, a complete requalification and as-left data. Annual PM is recommended to keep your system functioning optimally.

Training & Familiarization

We provide on-site and remote training for our variable pathlength solutions. Looking for an initial introduction for new team members or more advanced training on Slope Spectroscopy®? We can help you become an expert.

Validation Support

After the initial IQOQ and training is complete, we offer our full support of your variable pathlength implementation until it is fully validated and in use.

Technology & Software Upgrades

Software updates, technology upgrades, new features, accessories, and services are all made available to users through our service group. For the latest information, please contact us directly or visit our support site.

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